Frequently Asked Questions

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    Frequently asked questions

    What is the cost of pick-up?

    The cost of pick up (bulk items only to be warehoused with us) is FREE. We pick up for you from your designated point, provided you are shipping with AGS247.

    What about sellers in other states apart from Lagos?

    If you have your goods in bulk, it is advisable you warehouse with us, then send in your orders via our official WhatsApp line: +234 708 211 2637, or upload your orders via our website for prompt delivery.

    Do you charge for warehousing?

    Yes we charge N2,000 monthly BUT your first month of shipping with us is absolutely FREE.

    How often do you pay merchants on POD orders?

    We pay weekly between Mondays and Fridays. You choose your preferred day of payment and get to receive alerts.

    What is the duration of delivery outside Lagos?

    Between 48 hours to 5 days depending on the location.

    Do you charge for Returns?

    Yes we do BUT unlike the norm, our returns cost between N500 – N1,000 and doesn’t exceed that.

    Where can I get your rate card?

    It’s found on the homepage of our website, or simply click here to see the cost of delivery across various states.

    Why was I charged higher than the rate seen on the website?

    We charge at the rate as seen on our website, but an increase in charge occurs when the delivery address is way beyond the state capital. This tend to attract more charges and is usually called on-forwarding charges on your report.

    How do we get in-touch with you?

    You can talk to our customer rep on phone +234 708 211 2637, or visit us at our office @ Suite A11 & A12, Amori Shopping Complex, Orelope B/Stop, Egbeda, Lagos.

    What is the maximum weight of goods you deliver?

    Our rates is applicable for goods between 1 – 5kg, hence if your goods exceed this, we will proffer a different cost.